About the Role
Job Description:
Must have experience in service desk/technical support
Good Communication with International Voice Support experience.
Experience in Troubleshooting Active Directory, RSA Token, VPN, Citrix, VDI related
issues.
Basic knowledge on MS office.
Roles & Responsibilities.
To maintain high login Efficiency (Availability) for customers
To resolve tickets within agreed SLA of ticket volume and time
To adhere to quality standards (voice and accent, Tech Monitoring), regulatory
requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and
minimum average handling time (AHT), rejected resolutions or Reopen Cases
To update worklogs and follow shift for escalation process and process compliance.
Requirements
About the Company
CabirX is a leading staffing and recruitment firm specializing in connecting top talent with global opportunities. We partner with multinational corporations to offer permanent staffing solutions across various industries, focusing on quality, agility, and client satisfaction. Our mission is to help professionals unlock their full potential by providing the right opportunities that align with their skills and career goals.